Service Management

{"xsrfToken":"BPN7-3ORF-WVSI-0GNZ_bd1618ae78a3fd441821d078aec135ffe6aa1557_lout","helpCenterBranding":{"bannerUrl":"/rest/servicedesk/1/bannerImage?1710472477042","headerBGColor":"#dddada","headerLinkColor":"#d8d7d5","headerLinkHoverColor":"#d47226","headerLinkHoverBGColor":"#ffffff","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/global-logo?_=a36ea12fd604f4571a1046a4f96858e5","logoId":24,"helpCenterTitle":"Welcome to the Industrial Defender Product Support Service Desk","sharedPortalName":"IDefender Product Support"},"login":{"allowCookies":true,"externalUserManagement":false,"contactAdminLink":"please contact your Jira administrators","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":false,"loginAnnouncementHeader":"ID User Conference 2025","loginAnnouncementMessage":"Save the Date: \n June 2-4, 2025 in Austin, Texas\nIndustrial Defender is excited to announce that it will be hosting an in-person User Conference!\nJoin us June 2-4 in Austin, Texas where you'll gain firsthand insights into our latest product innovations, engage in interactive sessions, explore our future roadmap, and network with fellow customers, industry experts, and our trusted partners.\nTo help us tailor the event to your interests and needs, we kindly request that you RSVP at the following link: <a href=\"https://www.industrialdefender.com/save-the-date\" class=\"external-link\" target=\"_blank\" rel=\"nofollow noopener\">https://www.industrialdefender.com/save-the-date</a>"},"loginAnnouncement":{"header":"ID User Conference 2025","headerWiki":"ID User Conference 2025","message":"Save the Date: \nJune 2-4, 2025 in Austin, Texas\n\nIndustrial Defender is excited to announce that it will be hosting an in-person User Conference!\n\nJoin us June 2-4 in Austin, Texas where you'll gain firsthand insights into our latest product innovations, engage in interactive sessions, explore our future roadmap, and network with fellow customers, industry experts, and our trusted partners.\n\nTo help us tailor the event to your interests and needs, we kindly request that you RSVP at the following link: \nhttps://www.industrialdefender.com/save-the-date","messageWiki":"Save the Date: \n June 2-4, 2025 in Austin, Texas\nIndustrial Defender is excited to announce that it will be hosting an in-person User Conference!\nJoin us June 2-4 in Austin, Texas where you'll gain firsthand insights into our latest product innovations, engage in interactive sessions, explore our future roadmap, and network with fellow customers, industry experts, and our trusted partners.\nTo help us tailor the event to your interests and needs, we kindly request that you RSVP at the following link: <a href=\"https://www.industrialdefender.com/save-the-date\" class=\"external-link\" target=\"_blank\" rel=\"nofollow noopener\">https://www.industrialdefender.com/save-the-date</a>","canEditAnnouncement":false,"hasTranslationInUserLocale":false,"hasTranslation":{"header":false,"message":false},"portalId":null}}

{"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-management?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_campaign=service-desk_portal_server","serviceDeskVersion":"5.17.4","contextPath":"","xsrfToken":"BPN7-3ORF-WVSI-0GNZ_bd1618ae78a3fd441821d078aec135ffe6aa1557_lout","baseUrl":"https://productsupport.industrialdefender.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","maxAttachmentSize":"134217728","gravatarEnabled":true,"rteEnabled":true,"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"anonymousEnabled":false}